The Customer Services Department

What is customer service?

It is defined by Google as the assistance and advice provided by a company to those people who buy or use its products or services.

Why is customer service important?

Click the link below to learn more. 

https://www.youtube.com/watch?v=G1l6kxDJx6Q

What are the functions of the Customer Services Department?

1. To ensure that customers are kept happy and satisfied. 
2. To handle customer grievances.
3. To give customers advice about the company's goods and/or services.
4. To answer customers' questions.

What are the duties of the customer services clerk?

1. To deal with customers' complaints, queries, and grievances.
2. Listening to customers to determine their wants and to help them in the best way possible. 
3. Informing customers of promotions and offers. 
4. Answering customers' questions.

How can we ensure great customer service?

How do we deal with customer complaints?

Compare both videos. What are the steps for dealing with complaining customers?

Here are a few (this is not all, I will allow you to add to the list):

1. Listen carefully.
2. Stay calm.
3. Apologize for the problem. 
4. Do not take the complaint personally.